Store Policy

Shipping Policy

All Other Products:

We Ship Our Dry Products Every Monday To Thursday. Please Allow 3-7 Business Days For Processing & Shipping.


Sea Moss Gel Orders:

We Only Ship Our Sea Moss Gels On Mondays, If You Order A Dry Product With A Sea Moss Gel, Your Order Will Only Be Shipped On Mondays As Well.


Delivery Process:

All orders are mailed with USPS, you will be issued a tracking number via email for your order as soon as it is shipped.  Once items leave the Hip 2 Health warehouse, USPS accepts responsibility as the order has been transferred into the carrier's possession. 

By finalizing your purchase, you agree to be responsible for any lost or stolen packages.  A tracking number that says 'delivered" or "in-transit" means that we "Hip 2 Health"  is no longer liable for your package. Thank you for your understanding and compliance

If items have not been received, they can be located by using the tracking number or contacting your local post office.


Incorrect Address:

Please make sure your address is correct and updated! EXAMPLE: If you live in an apt complex you MUST include your apt number to make sure you receive your order.

We are NOT responsible for mistakes on addresses.

If your package has been sent back to us due to you entering an incorrect address when you placed your order, you will have to pay the full shipping fee for us to re-ship your order



If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact USPS to file a claim.

HIP 2 HEALTH INC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.


If there is an issue with your order an email must be sent to within 24 hours of receiving your package. 


Although we provide supplemental information to aid in making an informed decision, we encourage all customers to conduct their own research about the product before making a purchase. There will be no refund on product purchases, and all sales are final. All customers are strongly encouraged to consult with a licensed healthcare professional such as a physician or pharmacist about healthcare choices.

Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using our products. 


Returns & Refunds

All sales are final! We do not issue refunds.